I bought a Kindle e-Reader from Amazon in October 2010. I was extremely happy with the device and used it quite a bit for reading. I got this device shipped from the US to India and it got delivered in 2.5 days. Was absolutely delighted and have been an Amazon fan for quite a while now. I have bought and read multiple books from the Amazon website paying in dollars (and with the additional 2$ Whispersync charge they levy for international customers). I probably had not used the device over the last 2-3 months and since it was out of charge, i decided to charge it. As i charged the device, i noticed the Display only showing 1/3rd of the home screen. The upper 2/3rd of screen still showed the out-of-charge message while the lower 1/3rd seemed OK.I tried rebooting multiple times, searched amazon and followed instructions on resetting the Kindle, yet no luck.
I tried reading the forums and found many similar complaints. I decided to chat with the customer service guys at Amazon. On describing the problem, the CS guys mentioned that the device was out of warranty and since it was a display issue, there was nothing that they could do about it. I expected to hear more but it was just that, they couldnt do anything. So essentially the device i had was of no use as Amazon wouldn’t repair it and couldn’t replace it as it was out of warranty. Amazon doesn’t even offer extended warranty on those devices. Now that sounds to me like a completely 1 sided deal. I buy a product from a company and the company offers me 1 year of warranty and if something goes wrong after an year, the product needs to be trashed. This seems completely unacceptable and probably unfair as well. The CS people did offer me to give a discount on a similar product. Why would i buy another product when i know it wont get serviced and they dont have extended warranties and the device has the history to fail. During the chat the CS guy mentioned that only about 2% of Amazon customers have hardware complaints. WOW, i think 2% is a huge number of disappointed customers (millions actually!!)
So i am now stuck with a wireless e-reader which is of no use to me. Absolutely disappointed…Amazon!!