Call centers must be ready for unanticipated technological changes.

Call centers, without a doubt, have come a long way since their start. A contact center’s offerings are no longer limited to traditional customer support and answering services. A modern customer care representative communicates with his clients using all available channels, including online chat and e-mail. Without the advancement of call center technology, none of …

Call centers must be ready for unanticipated technological changes. Read More »